Welcome!

Customer Service

Confirmation email:

After placing your order, an email confirmation will be sent to your email address. Your order will then be processed and shipped within 48 hours, and normally the next business day. 

Delivery Times:

Australia / NZ: Orders to metro regions will be delivered in 3-5 business days. Orders to NZ, Perth and regional areas are usually delivered in 3-10 business days.

USA: Orders to major cities are usually delivered in 5 business days. Orders to regional areas are usually delivered in 5-10 business days.

Canada: Orders to Canada will be charged $9.95 S&H (includes custom and brokerage fees). Canada orders take 10 business days. 

Europe: Delivery to Europe varies by country. Usually takes 5-15 business days.

Asia: Delivery to Asia varies by country. Usually takes 5-15 business days.

 

Returns & Replacements - Money Back Guarantee: 

If within 30 days of ordering the Baby Language on DVD you are unable to apply the DBL method effectively, email Rosielyn@dunstanbaby.com with your order details and a brief explanantion of why you wish to return the DVD. We will email you a Refund Code and Return Address to mail back your DVD. Upon receipt, we will issue you with a Refund (less s&h).